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GDPR Compliance

Last updated: May 22, 2026

While sheen vista primarily operates in Australia, we respect the privacy rights of all individuals, including those protected under the European Union's General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: To fulfill service bookings and deliver purchased services
  • Legitimate interests: To improve our services and communicate relevant information
  • Consent: For marketing communications and non-essential cookies
  • Legal obligations: To comply with applicable laws and regulations

Your GDPR Rights

If you are an EU resident, you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.

Right to Restriction

You can request that we restrict processing of your personal data in certain circumstances.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

Data Protection Officer

For GDPR-related inquiries, contact our data protection representative:

Email: [email protected]
Address: 127 Culinary Lane, Sydney NSW 2000, Australia

International Data Transfers

Your data is primarily stored and processed in Australia. If we transfer data outside of Australia or the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Typical retention periods:

  • Active customer data: Duration of business relationship plus 3 years
  • Financial records: 7 years (legal requirement)
  • Marketing consent records: Until consent is withdrawn plus 1 year

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

Lodging a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in the EU member state of your residence, place of work, or place of the alleged infringement.

Exercising Your Rights

To exercise any of your GDPR rights, contact us at:

Email: [email protected]

We will respond to your request within one month. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Children's Data

We do not knowingly collect or process personal data from children under 16 years of age without parental consent.

Updates to This Notice

We may update this GDPR compliance notice to reflect changes in our practices or legal requirements. Material changes will be communicated through our website and, where appropriate, via email.

sheen vista

Elevating culinary experiences across Australia

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