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Terms of Use

Last updated: May 22, 2026

Agreement to Terms

By accessing or using sheen vista services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you disagree with any part of these terms, you may not access our services.

Services Description

sheen vista provides culinary education and food-related services including:

  • Private cooking classes
  • Meal preparation and delivery
  • Event catering
  • Recipe development
  • Group culinary workshops

Booking and Payment

Service Bookings

All bookings are subject to availability. When you submit a booking request through our website, you will receive a confirmation email outlining service details, pricing, and scheduling.

Payment Terms

  • Private classes: Payment due at time of booking
  • Meal prep services: Weekly billing in advance
  • Catering: 50% deposit required upon booking, balance due 7 days before event
  • Recipe development: 50% upfront, 50% upon delivery
  • Workshops: Full payment required at registration

Accepted Payment Methods

We accept major credit cards, debit cards, and bank transfers. All prices are in Australian dollars (AUD) and include GST where applicable.

Cancellation and Refund Policy

Private Classes and Workshops

  • Cancellations made 7+ days before scheduled date: Full refund
  • Cancellations made 3-6 days before: 50% refund
  • Cancellations made less than 3 days before: No refund
  • Rescheduling is permitted once without penalty if done 48+ hours in advance

Meal Prep Services

  • Cancel or skip a week with 72 hours notice before scheduled delivery
  • Cancellations with less notice forfeit that week's payment
  • Long-term subscriptions may be paused for up to 4 weeks per year

Catering Services

  • Cancellations made 30+ days before event: Deposit refunded minus 10% administrative fee
  • Cancellations made 14-29 days before: 50% of total cost retained
  • Cancellations made less than 14 days before: Full payment retained
  • Guest count changes up to 7 days before event at no penalty

Recipe Development

  • Initial deposit is non-refundable once work begins
  • Final payment is due upon delivery of completed recipe
  • One round of revisions included; additional revisions billed at $75 per hour

Client Responsibilities

Health and Safety

  • Disclose all food allergies, dietary restrictions, and health conditions that may affect participation
  • Inform us immediately if you or a household member has a contagious illness
  • Follow all safety instructions provided by instructors

Venue Requirements (for in-home classes)

  • Provide a clean, functional kitchen with basic equipment
  • Ensure adequate working space for instructor and participant(s)
  • Have running water, functional stove/oven, and refrigeration available

Respectful Conduct

Participants must treat instructors and staff with respect. We reserve the right to terminate services without refund if behavior is disruptive, inappropriate, or unsafe.

Our Responsibilities

Quality Standards

We commit to providing services with professional skill and care, using quality ingredients and maintaining high standards of food safety.

Instructor Qualifications

All instructors hold relevant culinary qualifications and maintain current food safety certifications.

Schedule Changes

If we need to reschedule or cancel a service, we will provide at least 48 hours notice when possible and offer alternative dates or full refund.

Liability Limitations

Assumption of Risk

Cooking involves inherent risks including but not limited to cuts, burns, and slips. Participants acknowledge these risks and agree to follow safety instructions.

Limitation of Liability

To the maximum extent permitted by law, sheen vista's liability for any claim arising from services provided is limited to the amount paid for that specific service.

Food Allergies

While we take food allergies seriously and make every effort to accommodate restrictions, we cannot guarantee a completely allergen-free environment. Individuals with severe allergies should carefully consider participation.

Intellectual Property

Website Content

All content on this website, including text, images, recipes, and designs, is owned by sheen vista or used with permission. Unauthorized reproduction is prohibited.

Recipe Development

For recipe development services, intellectual property rights transfer to the client upon full payment, unless otherwise specified in writing.

Class Content

Recipes and techniques taught in classes are for personal use. Commercial use requires written permission.

Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Dispute Resolution

Informal Resolution

If you have a concern about our services, please contact us first so we can attempt to resolve the matter informally.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of courts in Sydney, NSW.

Mediation

Before pursuing legal action, both parties agree to attempt mediation through a mutually agreed upon mediator.

Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemic, government actions, or other force majeure events.

Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time. Active bookings will be honored or refunded.

Changes to Terms

We may update these terms periodically. Material changes will be communicated via email to registered users and posted on our website at least 30 days before taking effect.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

Entire Agreement

These terms, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and sheen vista.

Contact Information

For questions about these terms, contact us at:

Email: [email protected]
Address: 127 Culinary Lane, Sydney NSW 2000, Australia

sheen vista

Elevating culinary experiences across Australia

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